General Catio Questions

Pre-Designed Catios

Build Your Own & Custom Options

Accessories & Other Products

Assembly & Installation

Email: help@habitathaven.com
Or click "Contact us" above to submit an online form to our team!

Habitat Haven

About Habitat Haven Catios

What is a 'Catio'?

Can I relocate the catio/take it with me if I move?

How much maintenance is required?

What is the gauge of the wire?

Can I add onto or expand my catio in the future?

How does a Window Catio or 3-Sided Catio attach to a building?

What is included in my catio order?

Are your catios "predator proof"?

How are your catios made?

Can a 4-sided catio be attached to a home or structure?

How do you anchor the catio?

Do I need to take down the catio in the winter?

What is the difference between Basic, Plus, and Luxury?

What is the difference between the Room with a View and My Own Den?

Do you pre-cut openings for tunnels/stairs/bridge connections to the catio?

How much does custom design assistance cost?

Can I purchase something custom-sized if the size I need is not listed on the website?

What is the difference between a 3-sided and 4-sided catio?

Do you offer on-site design consultations?

What is included with a Window Catio Enclosure?

Is your cedar treated with any stains or sealants?

Is cedar toxic to cats?

Can your accessories be used in a catio that is not made by Habitat Haven?

Do you offer installation?

Can I assemble/install the catio on my own?

Are permits required to build your catios?

How do you attach tunnels to the home or building?

How do I track my order?

What is your shipping policy?

How will my order be shipped?

When can I expect my order to ship?

How much does shipping cost?

Do you ship to Canada?

Am I able to pick up my order?

Shipping

How do I cancel my order?

How do I make a return?

Do you offer any warranty on the catios or other products?

Do you offer refunds or exchanges?

What are your current lead times?

Order Management

Do you have any discounts available?

Do you offer discounts for rescues and shelters?

Discounts, Promotions, Sales