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Habitat Haven

At this time, we do not directly offer any on-site services. However, we have partnered with several third-party preferred installers across the USA who can assist our customers with installation services.&#xA0;Availability varies depending on your particular location, as we do not have a preferred installer in every region at this time. Please contact us today to see if we can recommend someone near you!If we are unable to recommend a third-party preferred installer near you, any local well-regarded handy-person should be able to assist you. Our catios were designed for DIY installation by the average &quot;handy&quot; homeowner, so most competent handy-people have the proper skillset (and basic tools) needed to install our enclosures.If you or your chosen installer have any questions before or during installation, our expert team is available to provide answers or help troubleshoot any potential problems that arise.

At this time, we do not directly offer any on-site services. However, we have partnered with several third-party preferred installers across the USA who can assist our customers with installation services. Availability varies depending on your partic

Do you offer installation?

About Habitat Haven Catios

Assembly & Installation

What is a 'Catio'?

Can I relocate the catio/take it with me if I move?

How much maintenance is required?

What is the gauge of the wire?

Can I add onto or expand my catio in the future?

How does a Window Catio or 3-Sided Catio attach to a building?

What is included in my catio order?

Are your catios "predator proof"?

How are your catios made?

Can a 4-sided catio be attached to a home or structure?

How do you anchor the catio?

Do I need to take down the catio in the winter?

General Catio Questions

What is the difference between Basic, Plus, and Luxury?

What is the difference between the Room with a View and My Own Den?

Do you pre-cut openings for tunnels/stairs/bridge connections to the catio?

Pre-Designed Catios

How much does custom design assistance cost?

Can I purchase something custom-sized if the size I need is not listed on the website?

What is the difference between a 3-sided and 4-sided catio?

Do you offer on-site design consultations?

What is included with a Window Catio Enclosure?

Build Your Own & Custom Options

Is your cedar treated with any stains or sealants?

Is cedar toxic to cats?

Can your accessories be used in a catio that is not made by Habitat Haven?

Accessories & Other Products

Can I assemble/install the catio on my own?

Are permits required to build your catios?

How do you attach tunnels to the home or building?

How do I track my order?

What is your shipping policy?

How will my order be shipped?

When can I expect my order to ship?

How much does shipping cost?

Do you ship to Canada?

Am I able to pick up my order?

Shipping

How do I cancel my order?

How do I make a return?

Do you offer any warranty on the catios or other products?

Do you offer refunds or exchanges?

What are your current lead times?

Order Management

Do you have any discounts available?

Do you offer discounts for rescues and shelters?

Discounts, Promotions, Sales

Do you offer installation?Updated 2 months ago