How do I cancel my order?Updated 13 days ago

Orders can be cancelled prior to shipment. After you place your order, you have 24 hours in which to cancel your order with the standard 5% cancellation fee.

Our enclosures are made to order. This means that we custom fabricate each component especially for you. This also means that any attempt to cancel an order after we have started the process of making your order can result in a very large cost to Habitat Haven. Due to this, there is a minimum cancellation fee equal to 10% of the order value for standard catalog items and a maximum of 50% based on how much time has elapsed since your order was placed, or based on how far along in the fabrication process your order is.

If your order includes, but not limited to, modified enclosures, custom configurations, and special-order items, all sales are final and cancellations are not allowed outside of the 24-hour window. 

Please submit a cancelation request by submitting a claim HERE. You can also contact our customer service team via email at [email protected] or via phone at 866-484-0644. Please include your order number and the reason for cancellation in your message.

Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.