Order Management
How do I cancel my order?
Orders can be cancelled prior to shipment. After you place your order, you have 24 hours in which to cancel your order with the standard 5% cancellation fee. Our enclosures are made to order. This means that we custom fabricate each component especia
How do I make a return?
Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging. Please note, the majority of Habitat Haven catios are shipped via freight service on a wooden pallet which can make returns particul
Do you offer any warranty on the catios or other products?
We offer several warranties that are designed to make sure you get the most from your Habitat Haven purchase:
Do you offer refunds or exchanges?
At this time, we can accept returns for a refund on some items, in accordance with our standard Return Policy: https://habitathaven.com/pages/return-policy. Please note, custom items are not eligible for return. This policy is due to the nature of ou
What are your current lead times?
Every Habitat Haven catio and component (such as tunnels, stairs, towers, etc.) is fabricated by hand in our workshop in Lapeer, Michigan, and built to order just for you! Because of this, we need some time to build your order. Lead times vary depend