After you place your order, you have 24 hours in which to cancel your order for a full refund. Our enclosures are made to order. This means that we custom fabricate each component especially for you. This also means that any attempt to cancel an orde
Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging. Please note, the majority of Habitat Haven catios are shipped via freight service on a wooden pallet which can make returns particul
We offer several warranties that are designed to make sure you get the most from your Habitat Haven purchase:
At this time, we can accept returns for a refund on some items, in accordance with our standard Return Policy: https://habitathaven.com/pages/return-policy. Please note, custom items are not eligible for return. This policy is due to the nature of ou
Every Habitat Haven catio and component (such as tunnels, stairs, towers, etc.) is fabricated by hand in our workshop in Lapeer, Michigan, and built to order just for you! Because of this, we need some time to build your order. Lead times vary depend