Once your order has been shipped, you will receive a confirmation email with your order details. This email will include tracking information. Click on the tracking link to view the shipping details. Tracking information may not be immediately availa

Once your order has been shipped, you will receive a confirmation email with your order details. This email will include tracking information.Click on the tracking link to view the shipping details.Tracking information may not be immediately available upon receipt of this email. It can take up to 48 hours for the number to become active in our system. If you don&apos;t see any updates right away, please be patient and check back later.Please note: If your order shipped via freight carrier, the tracking may appear different from what you are used to receiving with carriers like FedEx or UPS. If you have any questions or need any clarification, please do not hesitate to reach out to our team via email at <a href="mailto:help@HabitatHaven.com" id="isPasted">help@HabitatHaven.com</a> or via phone at 866-484-0644.

How do I track my order?

Shipping to the USA. Any order over $999+ qualifies for free shipping. Our free shipping promotion is offered to shipping addresses in the continental United States ONLY. Shipping addresses in Hawaii, Alaska, or other US Territories should contact us

Shipping to the USAAny order over $999+ qualifies for free shipping. Our free shipping promotion is offered to shipping addresses in the continental United States ONLY.Shipping addresses in Hawaii, Alaska, or other US Territories should <a href="https://habitathaven.com/pages/contact-us" style=" text-decoration: none;" target="_blank">contact us</a> by phone or email for significantly discounted shipping rates on items that qualify for free shipping to the continental USA.For additional questions about our shipping policy, please contact us at <a href="mailto:help@HabitatHaven.com">help@HabitatHaven.com</a>&#xA0;Shipping to the Canada, United Kingdom, Europe, and BeyondHabitat Haven is located in Michigan, USA. But, that doesn&apos;t mean we can&apos;t help you if you reside outside the United States! We ship to countries outside the USA on a regular basis and we can help!&#xA0;We do not accept automatic online orders for&#xA0;shipping to all countries outside the USA as shipping to other countries is a very complex and difficult process to quote properly without detailed information about your order and location.&#xA0;Not to worry! We are happy to help you by phone or email instead for subsidized shipping rates. Please <a href="https://habitathaven.com/pages/contact-us" style=" text-decoration: none;" target="_blank" title="contact us">contact us&#xA0;</a>for assistance!Extra time is required for paperwork and packing to ship across country borders.&#xA0;For backorders or other unforeseen&#xA0;issues, there may be a delay in order shipping time.&#xA0;Shipments going outside of the USA are subject to additional tax/customs entry fees/duties. All fees are assessed and collected directly by the carrier.For additional questions about our international shipping policy, please contact us at <a href="mailto:help@HabitatHaven.com">help@HabitatHaven.com</a>&#xA0;

What is your shipping policy?

Freight Shipments. Due to the size and weight of our catios, the majority of them are shipped via freight service on a wooden pallet. Shipments are partially assembled and 'flat packed' with protective packing to ensure your enclosure arrives in grea

Freight ShipmentsDue to the size and weight of our catios, the majority of them are shipped via freight service on a wooden pallet. Shipments are partially assembled and &apos;flat packed&apos; with protective packing to ensure your enclosure arrives in great condition.&#xA0;<h4 id="best-practices-for-receiving-your-freight">Best Practices for Receiving your Freight</h4>While 99% of our deliveries go off without a hitch, we always provide some best practices to our customers for any freight shipment!<ol><li>Take photos at the time of delivery, before unpacking the pallet - this provides documentation of how the pallet arrived, should you find anything is damaged or missing.</li><li>Carefully inspect your freight BEFORE you accept the delivery / sign any paperwork, or before the driver leaves if no paperwork is provided.</li><li>Note down any damage whatsoever to the pallet! If you believe anything was damaged in transit please mark and photograph the delivery paperwork as &quot;accepted with damage&quot; to ensure we can quickly file a claim and replace any pieces that may have been impacted!</li><li>Never refuse a freight delivery! Doing so will significantly impact the time for receiving replacement items in the event of damage or loss.</li></ol>PLEASE NOTE IN THE EVENT OF DAMAGE: In the event the driver does not offer paperwork with the delivery, please make sure to request it so you can sign for the delivery and notate your &#x201C;acceptance with damage,&#x201D; if applicable. Don&#x2019;t forget to photograph the paperwork.We book all freight shipments with a standard delivery service that includes delivery with a liftgate so that the driver can unload the pallet right in your driveway. Before the pallet is delivered, the freight carrier should call you to set up a delivery window at a day and time of your convenience.Additional supplementary services are not provided unless purchased. These options are not included with our standard freight delivery services. Make sure you have purchased what you need before the freight leaves our workshop, otherwise, you may incur additional charges from the carrier. Some common extra services our customers consider are below.<ul><li>Small Truck Delivery / Limited Access: Our standard freight shipping service does not cover limited access areas (such as narrow or single-lane roads or low overhead clearance, for example). If the delivery area, typically at the end of the driveway) cannot accommodate a semi or truck that is over 26 feet in length, please let us know ASAP so that we can explore and arrange alternative last-mile delivery or terminal pick-up options for you! Additional shipping fees may apply.</li><li>Inside Delivery: All freight shipments are booked with &quot;curbside delivery&quot; which includes liftgate service to get the shipment out of the truck and delivered to the end of your driveway. While many delivery drivers are happy to place the pallet up the driveway or in the garage (assuming there are no obstacles!), this service is technically not included. If you need delivery any further than curbside delivery (into a garage, apartment, condo, hi-rise, etc.) this must be purchased from the carrier!</li><li>Terminal Pickup: if you cannot accept a semi-truck at your location OR are looking to save money on your shipment by picking up your freight at a local freight terminal? Save up to $150 by coordinating a pickup at the terminal before your shipment is delivered!</li></ul>

How will my order be shipped?

Every Habitat Haven catio and component (such as tunnels, stairs, towers, etc.) is fabricated by hand in our workshop in Lapeer, Michigan, and built to order just for you! Because of this, we need some time to build your order. Lead times vary depend

Every Habitat Haven catio and component (such as tunnels, stairs, towers, etc.) is fabricated by hand in our workshop in Lapeer, Michigan, and built to order just for you! Because of this, we need some time to build your order.Lead times vary depending on the time of the year and order volume at any given time. You can find estimated dates for delivery shown at the top of the page for any given item to give you a better idea of when to expect your order to arrive.

When can I expect my order to ship?

We offer free shipping within the 48 contiguous United States on any order over $999. If you are outside of the 48 contiguous United States, please contact us for shipping rates!

We offer free shipping within the 48 contiguous United States on any order over $999. If you are outside of the 48 contiguous United States, please contact us for shipping rates!&#xA0;

How much does shipping cost?

We certainly do ship to Canada and we do so frequently! All of our items are available to you. We offer a special program for Canadian customers where we subsidize shipping costs. If your order qualifies for free shipping here in the USA, we look at

We certainly do ship to Canada and we do so frequently! All of our items are available to you.We offer a special program for Canadian customers where we subsidize shipping costs. If your order qualifies for free shipping here in the USA, we look at the actual shipping cost for delivery to you in Canada and reduce that by the charges we would have incurred shipping the item for &quot;free&quot; here in the USA so you only pay a fraction of the actual shipping charges. We try to be as fair as possible so that you benefit from our promotions here in the USA as well.Please note that shipments outside of the USA are subject to additional fees and taxes that are collected directly by the carrier.You can read more about our shipping policies <a href="https://habitathaven.com/pages/shipping" target="_blank" rel="noopener noreferrer" style=" text-decoration: underline;">HERE</a>.

Do you ship to Canada?

Our facility is located in Lapeer, Michigan so if you are local to the area, you are more than welcome to pick up the order! Keep in mind that our workshop is not open to the public, so if you'd like to pick up your order, please let us know as soon

Our facility is located in Lapeer, Michigan so if you are local to the area, you are more than welcome to pick up the order! Keep in mind that our workshop is not open to the public, so if you&apos;d like to pick up your order, please <a href="https://habitathaven.com/pages/contact-us" id="isPasted" style=" text-decoration: none;">let us know</a> as soon as possible so that we can schedule an appointment during business hours.&#xA0;

Am I able to pick up my order?

Email: help@habitathaven.com
Or click "Contact us" above to submit an online form to our team!